What we protect
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Smartphones
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Laptops
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Tablets
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Headphones
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Gaming devices
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Fitness trackers
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Smart thermostats
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Drones
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Printers
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And more...
Welcome
to Our Site
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What we cover
Covered Generally: Repair & labor for replacement due to failure, charging issues, cracked screens, internal system failure, drops under 6 feet, accidental damage and spills.
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Not Covered Generally: Damage due to drops from greater than 6 ft, complete submersion water damage, intentional damage and lost/stolen.
How to file a claim
1. File your claim
To file a claim: Simply login to your CustomerCare account. Choose the “File a Claim” link from the Quick Links menu. Alternatively, you may call Customer Service at (800) 905–0443 option 1 followed by option 2 for assistance with your claim.
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2. Service instructions
We review your claim request and send you service instructions via email within 24-72 hours. Our claims department will review the problem(s) you've described with your unit and respond with instructions on proceeding with your claim.
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3. Sending your product
Carefully follow the service instructions sent to you. Make sure to package your unit securely so that it arrives at the service facility safely. Your unit arriving safely to us is a top priority and we stress the importance of taking extra precaution to make sure everything is packaged securely.
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4. Product inspection
Once received by the authorized servicing facility, the package contents is inspected and recorded. Your unit is routed to a qualified service technician for examination and problem duplication.
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5. Product testing, repair and return
The product then goes through a comprehensive repair and testing process. After successfully finalizing in-depth quality control testing, we return your unit to you fully repaired!